BéLashii Lash and Brow Studio | FREQUENTLY ASKED QUESTIONS
Frequently asked questions about eyelash extensions and other services at BéLashii Lash and Brow Studio in West Saint Paul, MN.
How much is a classic full set of eyelash extensions for a first-time client?
At BéLashii, a classic full set is $95 for first-time clients. This price is for a classic full set of eyelash extensions only with select lash artists.
How long is an eyelash extension appointment?
Appointment times can vary depending on your lash professional, desired style, natural lashes, and the amount of lash loss between appointments.
As a general guideline:
Full Sets: Approximately 1 hour 15 minutes to 2½ hours
Lash Fills: Approximately 1 to 2 hours
Because BéLashii Lash & Brow Studio is a collective of independent beauty professionals, each lash artist sets their own service times based on their techniques, experience, and the services they provide.
Your professional will reserve the appropriate amount of time for the service you book. For the best experience, please arrive on time and with clean, makeup-free lashes so your artist can make the most of your appointment.
How do I redeem my earned loyalty points?
Redeem your points at checkout toward a variety of rewards.
What is a model?
A model appointment is a reduced-cost service that allows a licensed beauty professional at BéLashii Lash & Brow Studio to practice, refine, or expand their skills in a particular service or technique.
Model appointments are intended for professional development and hands-on practice, so they may take longer than a standard appointment and results may vary as the professional develops their technique.
All professionals offering model services at BéLashii are licensed and trained within their scope of practice.
Photos or videos may be requested for educational, portfolio, or promotional purposes. Your professional will discuss this with you before taking or using any images.
By booking a model appointment, you understand that you are receiving a service at a reduced model rate in exchange for allowing additional time and flexibility while your beauty professional develops and enhances their skills.
How do I book a fill?
Fill-in appointments for your eyelash extensions are based upon the weeks between fills, the cost increasing per week. Weeks are rounded up after the 3rd day.
EXAMPLE: 2 weeks and 2 days is a 2 week appointment, 2 weeks and 3 days would be a 3 week appointment.
Any appointment over 4 weeks will be considered a fullset. Some professionals require 50% or more of eyelash extension intact to be considered a fill in appointment.
What if I experience problems with my eyelash extensions?
If you experience unexpected lash loss, discomfort, irritation, or any other concern following your eyelash extension service, please reach out as soon as possible. We want to make sure your concerns are heard and that you are connected with the professional who performed your service.
Because BéLashii Lash & Brow Studio is a collective of independent beauty professionals, questions or concerns regarding a specific service will be addressed by the professional who provided that service. BéLashii can help connect you directly with your artist when needed.
For the quickest response, please contact us by text or email and include your name, the date of your appointment, your professional’s name, and a brief description of your concern. Photos may also be helpful when appropriate.
Phone/Text: (833) 829-3504
Email: contact@belashii.com
Prefer a phone conversation? Callbacks are available upon request, and we will contact you at our earliest convenience.
If something doesn’t seem right, please let us know. We’re here to help you connect with your professional, understand what may be happening, and determine the best next step for your lashes.
What if I am wearing eyelash extensions from another salon?
If you are wearing lashes from another salon, please choose the new client fill option when booking online.
A new client fill price starts at $85. Price may vary depending on state of current lashes and desired look or style. If you have less than 50% of your lashes from your previous salon, this will be considered a full set and be charged accordingly.
If you are experiencing any issues with your current eyelash extensions, please contact us for a short consultation before scheduling your appointment, as more time may be needed.
Issues include, but are not limited to:
- irritation
- pain
- clumping
- not being able to brush through your lashes
Although we can work with most lash work from other salons, if any of these issues are present we will need to remove the lashes and start with a new set.
We come across many clients who do not know how bad their current eyelash extensions are. If you are unaware of the current state of your lashes please reach out so we can help assess the condition of your eyelash extensions.
More information on preparing for your eyelash extension appointment.
What if I need to cancel my appointment?
BéLashii Lash & Brow Studio is a collective of independent beauty professionals. Because each professional operates their own business within BéLashii, cancellation, late-arrival, and no-show policies and fees may vary by provider.
As a general courtesy, we ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Late cancellations, missed appointments, or arriving too late for your scheduled service may result in a fee determined by your individual professional.
Please review the cancellation policy provided when booking for the specific terms and fees that apply to your appointment.
To cancel or reschedule, please use the link in your confirmation email or text message whenever available.
Need help contacting your professional?
All artists and professionals at BéLashii are independent providers, but we’re happy to help connect you. Contact BéLashii through our available message, email, or text options, and we’ll make sure your message reaches the appropriate professional.
Please note: Cancellation fees, no-show fees, late-arrival policies, deposits, and rescheduling requirements are established by each independent professional and may differ throughout the BéLashii Collective.
How old do I need to be to get eyelash extensions?
Anyone over the age of 16 can get eyelash extensions without consent. If you are under 16, a parent’s approval is required to get your lashes done. A parent must accompany a minor under the age of 16 to the appointment and fill out the consent form on behalf of the minor.
How old do I need to be to wax my eyebrows?
Youth ages 12 to 15 will need consent and an accompanying parent, youth 16 yrs and up do not require consent.
Can I swim with eyelash extensions?
Yes! There is a 12-24 hour setting window where you will want to refrain from submerging your lashes, but after that, you are good to go!
Should I take a break from eyelash extensions?
When applied correctly, there should be no need to take a break from eyelash extensions. If you are worried about the health of your natural lashes, you can add a growth serum to your routine to keep your natural lashes strong and healthy with no negative impact on your eyelash extensions.
Eyelash growth serums can help increase the retention of your eyelash extensions as they prolong the growth phase of your natural eyelashes, meaning you shed fewer lashes!
What is a Quickie touch-up?
Quickie fills are for ALL current BéLashii clients who have a prescheduled appointment on the calendar. The quickie fill does not take place of the fill, nor does it count as a fill.
Example: If you have a prescheduled fill for 3 weeks and use a quickie 1 week before your fill, your fill is still a 3 week fill not a 1 week fill.
How often should I get a fill?
Most clients schedule lash fills every 2–3 weeks, although timing can vary depending on your natural lash cycle, lash density, skin type, aftercare habits, products, sleeping patterns, lifestyle, and the lash style you wear.
A fill is generally recommended when you still have approximately 40–50% of your extensions remaining. Waiting longer may require additional time, an extended fill, or a new full set depending on the condition and amount of lashes remaining.
Because BéLashii Lash & Brow Studio is a collective of independent beauty professionals, each lash artist may have their own fill requirements, pricing, scheduling policies, and guidelines for what qualifies as a fill versus a full set.
We recommend pre-booking your next appointment with your lash professional before leaving the studio to help maintain your desired fullness and secure a time that works for you.
Having retention concerns? Please reach out to your lash professional directly. Your artist can help identify possible causes, review your aftercare routine, and recommend a fill schedule that works best for your natural lashes and lifestyle.
At BéLashii, we want every client to feel supported while allowing each independent professional to provide services according to their own expertise and business practices.
What is an excessive loss fee?
Excessive loss fee applies when 60% – 80% loss on either eye.
If you have more than 80% loss the service will be charged as a fullset.
If you experience heavy loss within the 4 week period we will work with you to try to troubleshoot the issue, however a full set price will be required if all lashes have shed at the time of your appointment. All appointments after 4 weeks will be considered a fullset.
NOTIFY US RIGHT AWAY IF YOU EXPERIENCE PREMATURE FALLOUT WITHIN THE FIRST COUPLE DAYS OF YOUR SERVICE.
Do you do bottom eyelash extensions?
Yes! Per request only.
Can I wear mascara with my eyelash extensions?
If you are tempted to wear mascara with your eyelash extensions, we suggest upgrading to a hybrid or volume set of lashes for a fuller, darker look.
If you are at the end of your fill cycle and need to wear mascara until your next fill, use a non-waterproof mascara that comes off easily with water or an oil-free makeup remover. Remember to NEVER sleep with mascara on your eyelash extensions, as this will dramatically lower your lash retention (how long your lashes last.)
What kind of eyelash extensions do you use?
We use premium eyelash extensions made from synthetic silk, cashmere. All our lashes are lightweight and natural looking.
Are your eyelash extensions mink?
No, we use premium synthetic eyelash extensions that last longer and have less risk for allergy.
What kind of adhesive do you use?
At BéLashii Lash and Brow Studio, all our lash artist’s hypoallergenic, formaldehyde, and latex free adhesives. We also have a fume-free, sensitive eye adhesive for our sensitive clients.
We kindly ask that you please let us know if you are experiencing any discomfort with your lash service and will can adjust to your needs. – Lash Artists at BéLashii Lash and Brow Studio
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